flagyl bv dosage

Customer Service Hang Ups

hanging phoneIf you are tempted to think that how you handle in-coming calls as a business isn’t top priority…think again.

I had an experience recently to prove my point.

I called into a big box company to try and order a waterfall for my backyard.  I don’t want to mention names but I’ll give you a hint…it wasn’t Home Depot.

The department I wanted to reach wasn’t listed in the company’s phone directory, so I hit zero for the Operator. After not one, not two, but count them…five attempts to get through without being cut off, misdirected or simply left holding a ringing phone, I finally found someone to help me.

As I was wading through my five attempts to complete what should have been a very simple and straight-forward request, I made the decision to cross this company off my list of potential vendors to hire for remodeling a rental property I was preparing for market.

WOW! That’s the power that lies in the balance between a well-handled call and a bungled one.  All told, as a rough estimate, I could have easily thrown over $10,000 their way in remodeling business, but I won’t be doing any contract business with them at all. That sale (and future sales) was lost while I was on interminable hold. I figured, “Hey, if trying to buy a waterfall is this hard, what hell would I be in for, if I decided to remodel a bathroom with these people?”

This is EXACTLY what YOUR customers are thinking when they are on eternal hold…they start to question you as a company and then they start to question whether you are worthy of their business, since you seem so willing to waste their valuable time. It’s in this moment that they may decide that it’s time to find another vendor/contractor/supplier/retailer, etc. altogether.

How my call is handled speaks VOLUMES about the quality of the infrastructure within your organization and its overall dedication to providing great customer care from points A to Z.

So the next time the phone rings, answer it as if your paycheck depends on it. It does.

P.S. I decided not to buy the waterfall.

Karyn Ruth White is an Organizational Humorist, Funny Keynote Speaker, Comedian, Author and Speech Coach. When you call her office you will be handled with care, either by Karyn Ruth personally, or by her trusty assistant, Ms. Voicemail. (Quick responses promised.) Visit her at karynruth.com, email her at info@karynruth.com or if you’re feeling brave, give her a call at 303-369-8277.

Why I Won’t Ever Marry Myself

Just MarriedI recently read about a new trend called SOLOGAMY. This is where longtime single people (primarily women) decide at a certain point in life that they are not going to find their soul mate, so they hold a marriage ceremony where they invite guests and recite vows and marry themselves. (I’m not making this up-it’s a real thing!)

The reasoning is that these folks want to make a public declaration that they are “complete and enough,” even if they are not partnered with someone else.

OK- Let’s review…I am the first one to applaud women believing in and cherishing themselves, in fact much of my work centers around helping women grow their self-awareness and confidence, but even for me, this behavior crosses a line into Sunset Boulevard territory… with Gloria Swanson’s final line…“Alright Mr. DeMille, I’m ready for my close up.”

 I get it, we all want the chance for our own “close-up” but  really – Am I the only one seeing the pitfalls of this idea?

21 Reasons Why I Won’t Ever Marry Myself:

  1. What if the chemistry just isn’t there?
  2. How wouId I separate the finances, so I didn’t hold all the control?
  3. Division of labor in a marriage is tantamount to success- where would I even start?
  4. The idea of walking myself down the aisle in public to recite vows to myself, is just plain sad.
  5. I guess the song, “Where two or more are gathered,” is out.
  6. I’m a Gemini- I don’t even think this is a realistic possibility for me.
  7. What if after I say “I DO,” I find out I don’t really like the person I married?
  8. I don’t want to have to worry about myself cheating on myself.
  9. It’d be hard to find wedding cake decorations with just one bride and I’d hate to pay for a groom I don’t need.
  10. I hate giving myself away.
  11. I’m afraid it would look less like a wedding and more like an over-dressed, confused woman talking to herself in front of her friends.
  12. If I were going to have a wedding ceremony and I couldn’t find a groom, I think I would at least marry my cat. (Luckily, he’s a Tuxedo.)
  13. I think the honeymoon might be disappointing.
  14. No matter how much I love myself, I can’t carry myself over the threshold.
  15. I think the proposal might be anti-climactic.
  16. Having to feign surprise as I pick out the engagement ring – “Oh, I think I’ll love it.”
  17. Some right-wing group would probably mount a protest and try to tell me it’s illegal.
  18. Not knowing how to handle the moment when they say, “You may now kiss the bride”- Personally, I don’t think that’s physically possible without a hand mirror.
  19. I think it would be tough to surprise myself every anniversary – and what would I tell people? “Yes, I’ve been together for 15 happy years now, and they said I wouldn’t last.”
  20. And if for some reason it didn’t work out, I don’t even want to think about the ramifications of a messy divorce from myself.
  21. The upside – I’d save on rice.

Karyn Ruth White is a “thought-laugher” in the exciting field of Human Potential.  She calls herself a Success Humorist (a job title she made up.) She energizes Conferences around the U.S. with her hilariously poignant Keynote talks. She is also an Author, a Comedian, a Keynote Coach and the proud owner of Laugh and Learn Productions, LLC, an enterprise helping people to marry their best selves with their best work. Visit her on-line at karynruth.com or email her at info@karynruth.com.

Procrastination

One of the most frustrating things in life is to start a project with the full intention of finishing it and then something bright and shiny grabs your attention, and before you know it, you’re off doing something else and you never get back to your original projec….

 

Karyn Ruth White is a Success Humorist, Comedian, Author and Keynote Speaker.  The good news is… unlike this blog post…she’s never stopped a Keynote in mid-thought. Visit her at www.karynruth.com, info@karynruth.com

100 Things I’m Grateful For

thank-you-971644_1280(In random order…can random be considered an order? Hmmm?)

  1. Oxygen
  2. Tea
  3. Coffee
  4. Cats
  5. The natural world
  6. Gravity (sometimes)
  7. Music
  8. Mozart
  9. PBS
  10. Art
  11. Skin
  12. Clothes
  13. Enough Food
  14. A home
  15. A new roof
  16. The Big Bang Theory
  17. Bugs Bunny
  18. Looney Tunes Cartoons
  19. The Ocean
  20. Water Fountains
  21. Sterling Silver
  22. Flowers
  23. Flowers
  24. Did I mention Flowers?
  25. Whimsy
  26. Friends
  27. The ability to walk
  28. My sense of humor
  29. and my willingness to use it
  30. and share it
  31. and encourage it in others.
  32. Swimming
  33. Riding my bike
  34. The bright blue skies of Colorado
  35. No humidity
  36. The Moon
  37. Laughing out loud
  38. Laughing so hard I snort
  39. Laughing so hard I pee
  40. Having friends I can do both with
  41. My vision
  42. Dreamers
  43. Artists
  44. Optimists
  45. Patient people
  46. To be listened to
  47. Whimsy (I may have listed this twice…but…oh well…one can never have too much whimsy)
  48. My hearing
  49. My unique ability to accessorize
  50. My decorating gifts
  51. My teaching gifts
  52. My passion
  53. My heart
  54. The kindness of my heart
  55. Being a person who wants to keep doing better
  56. A roaring fire
  57. Great craftsmen (and women) ship
  58. People who care about excellence
  59. People who can see past their own nose
  60. People who listen well
  61. The purr of a cat
  62. Candles
  63. Bonfires on the beach
  64. The smell of burning wood
  65. A good Bloody Mary
  66. Country Gravy
  67. BACON
  68. Real Butter
  69. Milk
  70. Half and Half
  71. A strong body
  72. A strong mind
  73. A soft heart
  74. Being tall
  75. My freedoms
  76. My gift to help people laugh more and think better
  77. To live in America
  78. The Constitution
  79. The American Flag
  80. The right to question
  81. The right to speak
  82. The right to vote
  83. My connection with the Divine
  84. My creative spirit
  85. Money
  86. Water
  87. White cotton
  88. Linen
  89. Cashmere
  90. Umbrellas
  91. The ability to empathize
  92. My generous spirt
  93. My cautious spirit
  94. Victorian Antiques
  95. Junk Stores
  96. My ability to leave it better than I found it
  97. Trees
  98. The songs of birds
  99. Public Radio
  100. My vivid and busy imagination- I think I’m grateful for that- most of all. Right after- Oxygen.)

Enjoy celebrating what you’re most grateful for this Thanksgiving.

No Question, I Miss You Terribly

question-1500086_1280Remember…Ah…I remember…

The days when you could have an actual conversation with another person?

No little screen to distract either of you, no beeping interruptions.  Just pure, wonderful, intoxicating, give and take conversation.

For those of you who don’t remember what that was like, it would go something like this:

You would start by telling the other person something about your day or your life, or your thoughts on a particular subject, and while you were speaking, the other person would give you their full attention, including eye-contact, (that’s right – people used to actually look at one another when they spoke,) and then they would ask you…wait for it…a follow-up question.

THAT’S RIGHT! A FOLLOW-UP QUESTION.

…and here’s the incredible part, their follow-up question would refer in some way to what you had just shared. (This is why it’s called a follow-up question.)

For those of you who have never been on the receiving end of a follow-up question, here are some examples of a few of my personal favorites:

“What was that like for you?

How fascinating, would you tell me more about that?

How did that make you feel?

So, then what did you do?

What happened next?”

You might want to re-read these questions over and over again, because this is the only place you are ever going to see or hear them.

Because…it is official…the follow-up question is dead! Stone Cold Dead.

I am not sure when this happened exactly, but I think it’s safe to say that it drew its last breath within the past three years.

Perhaps the “Conversation Coroner” could provide us with the exact time of death.

There is a reason it is called: The ART of Conversation.

It is not called, “You mindlessly talk about you, I wait until you’re done (maybe), and then I mindlessly talk about me. Repeat.”

I have had to release several friends and colleagues over the past several years because when I talked with them, I didn’t feel like anything “stuck.” I call it having a Teflon™ Conversation. 

Most unaware people define “having a conversation” as; I’ll talk, you nod.

The “art” in the art of conversation, refers to the give and take involved.  Good conversation should flow from one person to the other and then back again. It should have a natural back and forth rhythm, kind of like great sex.

Unfortunately, there’s a lot of verbal masturbation going on out there. And frankly, I don’t think anyone is satisfied.

There’s no more give and take. I am appalled at how many encounters I have had lately, where the dynamic is clearly take, take.  Where people continuously hijack the conversational ball and mindlessly bring all the focus back to them. 

I pour out my soul, and when I finish, rather than getting a follow-up question from the other person, which would indicate:

a) They are listening to me

b) They have processed anything I’ve said

c) They give a rip about me as a person.

instead, what I get is a blank stare, a short pause, and then they’re off to talking about themselves again. I want to reach over the table and smack them.  I just tune out when this happens and go into my own mind.  They no longer have my respect or attention. Because, as far as I am concerned, there is no chance that this is ever going to turn into a real conversation.

You want to look like a superstar in your relationships? You want to stand out at networking events? You want to close more business? Then do this…

ASK A FOLLOW-UP QUESTION. 

I know, I know, this is unfamiliar territory, but give it a try. Try it, see what happens. Watch how people respond to you, notice how the quality of your interactions improve, and then report back and tell me, 

“How did that feel for you?”

Karyn Ruth White is a thought-leader in the exciting field of Human Potential. She is a Success Humorist, Keynote Speaker, Author, Comedian and Speaker Coach. She is the proud owner of Laugh and Learn Productions, LLC, an enterprise dedicated to helping people live and work from their greatness. If you have a follow-up question, visit karynruth.com or email info@karynruth.com.